Protection and Emergency Services
300 - 1855 Victoria Avenue
The Office of the Fire Commissioner supports and manages the Sask911 system, which provides province-wide access to 9-1-1 emergency call taking. 9-1-1 calling is available from landlines and payphones in the province, and from cell phones and wireless devices if they are in range of a cell tower. The service is financed and supported through a monthly line fee on telephone lines and wireless devices.
Emergency calls are answered by trained call-takers located in 9-1-1 call centres - called Public Safety Answering Points - in Prince Albert, Saskatoon, Lloydminster and Regina. Technology enables the operators to identify the name, location, and phone number of the caller, which is particularly helpful in rural areas.
New technology implemented in 2010 enables call-takers to receive more precise information from callers using wireless devices. The technology now provides the approximate location of the mobile handset, but the information can vary from a few to several hundred metres, and does not provide a street address or apartment number. Wireless device users should be prepared to give a 9-1-1 call-taker as much information as possible about their exact location.
When the 9-1-1 call-taker has determined the nature of the emergency (police, fire or ambulance) the caller is transferred to the emergency dispatch operator, who takes more detailed information about the nature and location of the emergency.
Do you have questions about how the 9-1-1 service works and what happens when you make an emergency 9-1-1 call? Answers to many of your questions about Sask911 are provided in the link below, and in the Common Questions section of the Ministry web site.
The following phone numbers are for non-emergency inquiries about the Sask911 service:
Non-emergency contact information for specific locations: